Technical Support Tips
STUDENTS - DO YOU NEED A CHROMEBOOK OR A HOT SPOT??
Contact out GHS IT Technician:
William McCarthy at (626) 237- 4698 or mccarthyw@sgusd.net
Common Tech Issues and Troubleshooting
How to clear your cache & cookies in Chrome:
https://support.google.com/accounts/answer/32050
Google Speed Test:
https://support.google.com/websearch/answer/6283840
District hotspot (Coolpad Surf) exhibiting slow speeds? Try this:
1. Turn the device on.
2. Hold down the Power and WPS keys simultaneously for 13 seconds.
3. Wait for all LED indicators to flash 4 times. This indicates the device has been reset to factory mode.
Still Need Help?
Call or email our Gabrielino IT Technician
William McCarthy at (626) 237- 4698 or mccarthyw@sgusd.net
Will may sometimes be away from his desk, working on technology devices. If there is no answer, the fastest way to get help is to leave a message or send an email with
- your name
- student email address
- a brief summary of your issue
- and your contact phone number.
Or you can submit a help desk ticket through Incident IQ by clicking here