Technical Support Tips

Common Tech Issues and Troubleshooting 

How to clear your cache & cookies in Chrome: 

https://support.google.com/accounts/answer/32050

Google Speed Test: 

https://support.google.com/websearch/answer/6283840

District hotspot (Coolpad Surf) exhibiting slow speeds? Try this:
1. Turn the device on.

2. Hold down the Power and WPS keys simultaneously for 13 seconds.

3. Wait for all LED indicators to flash 4 times. This indicates the device has been reset to factory mode.

Still Need Help? 

Call or email our Gabrielino IT Technician 

         William McCarthy at  (626) 237- 4698    or    mccarthyw@sgusd.net

Will may sometimes be away from his desk, working on technology devices.  If there is no answer, the fastest way to get help is to leave a message or send an email with 

• your name
• student email address
• a brief summary of your issue
• and your contact phone number.  

Or you can submit a help desk ticket through Incident IQ by clicking here