Technical Support Tips

STUDENTS - DO YOU NEED A CHROMEBOOK OR A HOT SPOT??

Contact out IT Technicians: (626) 451-5462

Common Tech Issues and Troubleshooting

How to clear your cache & cookies in Chrome:

https://support.google.com/accounts/answer/32050

Google Speed Test:

https://support.google.com/websearch/answer/6283840

District hotspot (Coolpad Surf) exhibiting slow speeds? Try this:
1. Turn the device on.

2. Hold down the Power and WPS keys simultaneously for 13 seconds.

3. Wait for all LED indicators to flash 4 times. This indicates the device has been reset to factory mode.

Home Wi-Fi Connection Tips
SGUSD Hotspot Connection Tips

Still Need Help?

Call our IT Technicians: (626) 451-5462

They may sometimes be away from the desk, working on technology devices. If there is no answer, the fastest way to get help is to leave a message with

your name
student email address
a brief summary of your issue
and your contact phone number.

Or you can submit a help desk ticket through Incident IQ by clicking here